Puneet is the Founder of CustomerSuccessBox which, you guessed it right, is a customer success platform for B2B SaaS. He has been in the industry for more than 19 years now throughout which he has worked with companies like IBM, Thoughtworks, Kayako.
If you have the following questions, then this is a must-listen episode for you.
Q) Why Customer Success is becoming an essential role in the SaaS industry?
Q) Is Customer Success a vital function for a SaaS to determine it’s product-market fit?
Q) How to stop your customer success role turning into a customer support role?
All this and much more in this exciting episode with Puneet.